Shipping & Delivery Information
Fast Goods Supply is a small venture, serving you to the best of our ability. Our products are normally shipped within 3-4 business days (if not faster) via our preferred carrier, Royal Mail (1st class postage), but please be aware that some of our products are printed to order and we may not be holding the blank stock at the time of receiving your order.
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All shipping times provided are estimates of the Royal Mail postal service and are not guaranteed. Please visit www.royalmail.com for more information.
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International shipments may be subject to additional customs/tax charges depending on each individual country's tax and duties policies. Fast Goods Supply is not responsible for these extra charges.
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Orders must provide a valid address, and any undeliverable packages returned to our offices due to address issues may require additional shipping charges.
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Returns
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All returns are accepted up to 30 days from the time the order is received. Eligible return items must be unused, in the same condition they are received, and shipped back in the original packaging - including your receipt or proof of purchase. Unfortunately we cannot accept returns on items that do not meet the above criteria.
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Our returns policy excludes custom made jerseys.
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You will be responsible for paying for your own shipping costs for returning your item, and all shipping costs are non-refundable. If you choose to receive a refund, the cost of return shipping will be deducted from your refund.
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If you are shipping an item over £50, we recommend using a trackable shipping service or purchasing shipping insurance as Fast Goods Supply can’t guarantee that we will receive your returned item(s).
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To initiate a return, please send an email to mark@markwardstudio.com including your order number and details of the item(s) you wish to return.
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Refunds (if applicable)
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Once your return reaches our office and is inspected, we will send you an email to notify you that we have received your returned item and whether your return was approved.
If your item is approved, your refund will be processed and a credit will automatically be applied to the original payment method. Please note refunds may take up to 72 hours to appear in your account.
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Sale items (if applicable)
Refunds are accepted on all regular priced items only. Unfortunately, discounted and sale items are sold "as-is" and cannot be refunded.
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Exchanges (if applicable)
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Product exchanges are only accepted on items where you require a different size, and may only be exchanged for the same parent product in a different size. These items must be sent back unworn, in the same condition they were received, and shipped back in the original packaging - including your receipt or proof of purchase.
Please note that transit times on exchanged products may vary depending on your geographic location.